To access your account, click the Login link in the top navigation and enter the email address or username you registered with, followed by your password. If you enabled two-factor authentication (2FA), you will be prompted to enter the verification code sent to your device. Once authenticated, you will gain immediate access to your account dashboard and betting wallet.
We recommend using a strong, unique password and enabling 2FA as an additional layer of security. A strong password should be at least twelve characters long and combine letters, numbers and special characters. Avoid reusing passwords from other services and consider a reputable password manager to store credentials securely.
We advise users to follow several practical measures to secure their accounts. These include enabling two-factor authentication, choosing a robust password, avoiding public or untrusted Wi-Fi when accessing the account, and routinely reviewing account activity for any unusual transactions or logins. Regularly updating your devices and browser also reduces exposure to known vulnerabilities.
If you detect suspicious activity, change your password immediately and contact our support team so we can assist with account assessment and protection. We sometimes require identity verification for account recovery to protect owners from unauthorized access, and these steps are designed with your long-term security in mind.
If you encounter login errors, first verify that your username and password are entered correctly, paying attention to capitalization and any accidental spaces. If you cannot remember your password, use the 'Forgot password' workflow to receive a reset link via the registered email. Ensure the email arrives in your inbox or spam folder and follow the link promptly as reset tokens may expire.
For users who have lost access to their registered email or phone, our account recovery procedures require identity verification. This may include providing a copy of a government-issued ID, proof of address, or transaction confirmations to validate ownership. We handle such documentation with strict confidentiality and only use it for account recovery and compliance purposes.
New players can claim a welcome package after registering and completing verification. Visit the Bonus page for details.
Two-factor authentication adds an important second layer of protection beyond your password. When enabled, 2FA requires a time-based one-time password (TOTP) from an authenticator app or a code sent to your phone. This reduces the likelihood that an unauthorized party can access your account even if they obtain your password.
We support common authenticator apps and SMS-based verification where available. For the highest level of security, use an authenticator app rather than SMS, as apps are less susceptible to interception. Store backup codes in a secure place so you can regain access if your device is lost.
Avoid saving login credentials on shared or public devices and be cautious when granting permissions to unknown applications. Use up-to-date antivirus software and browser updates to reduce vulnerabilities. If you suspect a device has been compromised, do not log in until the device has been secured and scanned.
We recommend checking active sessions in your account settings and signing out from devices you no longer use. Logging out after each session and using secure networks are simple yet effective measures to protect your account.
Read our detailed help articles for step-by-step instructions on account security and login recovery.
If you require assistance with account access, contact our support team through live chat or email. Provide a clear description of the issue and any relevant screenshots or error messages to speed up resolution. For identity verification, have your official ID and proof of address ready.
Our support representatives will guide you through recovery steps and perform required security checks. We treat identity documents confidentially and only use them to restore access or verify ownership of accounts.
Use the 'Forgot password' link to receive a reset email. Follow the instructions promptly and check spam folders if you do not see the email.
Go to Account Settings › Security and enable 2FA. Follow the on-screen instructions to link an authenticator app or register your phone number.
Unlocking time depends on the reason for the lock and any required verification. Contact support with the requested documents to expedite the process.
Contact support and be prepared to complete account recovery verification. Backup codes stored during setup can also be used to regain access.
